policies

 

Company Policies

Return Policy
NEW ITEMS-You may return most new, unopened items sold and fulfilled by
 TIMEVAULTGAMES within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).Upon receipt of return, the product will be inspected, and if any signs of wear are visible, the acceptance of the return may be refused.

Used Items (single magic the gathering cards, collectables, used gaming accessories)- due to the ever changing nature of the magic singles market, we cannot accept returns on single cards. But there are exceptions to this rule

 -If a customer is not satisfied with the condition of a single card they may contact us within 48 hours of receiving the item once approved by TIMEVAULTGAMES, return the item in the same condition that it was sent, and we will exchange the item.

Any shipping charges accrued during this process will be taken care of by TIMEVAULTGAMES.         

-We check all orders thoroughly before they are sent out but mistakes can be made in the event that you receive items that are not in your order simply contact us within 48 hours of receiving those items. Once given approval by TIMEVAULTGAMES .return the item in the same condition that it was sent and we will refund the item and any shipping charges accrued during this process will be taken care of by TIMEVAULTGAMES.                                                                               

Price and/or quantity error

Our shopping cart is a live system that will update items and quantity as an order is placed. It is the case that almost all of the time your items are removed from inventory and put in your order immediately so that it does not get ordered multiple times. In the unlikely event that there is an error with the price of an item or quantity in an order TIMEVAULTGAMES reserves the right to remove affected items from your order. If that is a small percentage of your order we will still ship as soon as possible minus those items. If it consists of a greater portion of the order we will contact you before shipping the erroneous order.


Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Preregistration and registration for events is non-rufundable.


 

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

 


Your Privacy
TIMEVAULTGAMES is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does TIMEVAULTGAMES protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will TIMEVAULTGAMES use the information it collects to outside parties?
 
TIMEVAULTGAMES does not sell, trade, or rent your personal information to companies not affiliated with TIMEVAULTGAMES. TIMEVAULTGAMES may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.


TIMEVAULTGAMES may release account information when we believe, in good faith, that such release is reasonably necessary to (A) comply with law, (B) enforce or apply the terms of any of our user agreements or (C) protect the rights, property or safety of TIMEVAULTGAMES, our users, or others.


In Summary
TIMEVAULTGAMES is committed to protecting your privacy. We use the information we collect on the site to make shopping at TIMEVAULTGAMES .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
by using our Web site, you consent to the collection and use of this information by
TIMEVAULTGAMES, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

TIMEVAULTGAMES also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and TIMEVAULTGAMES has no control or influence over their policies. Please check the policies of each site you visit for specific information. TIMEVAULTGAMES cannot be held liable for damage or misdoings of other sites linked or otherwise.

 

TAX & Import Fees

Due to the different, and constantly fluctuating, rates of various countries, we do not have information available on what your duties/taxes on imports will be. We highly recommend that you check with your country's appropriate agency to find out what your duties/taxes on imports will be. TIMEVAULTGAMES is not responsible for any duties/taxes on imports that your country may charge.

If you refuse a shipment because your country is charging excessive customs fees or import taxes, we will refund your payment MINUS our initial shipping charges, our RETURN shipping charges plus an administrative handling fee of 10%. If this total ends up exceeding the value of the merchandise, we may have to charge you an additional fee to cover those charges. We have no desire to enforce this, so please don't place us in a position that forces us to do so.

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